We are quality obsessed and when it comes to protecting our customers brand, we hold nothing back. Our global resources, people and technology are accountable for one thing — complete customer satisfaction.
Our Supplier Diversity
Our Global Footprint
Our Technology & Innovation
Our Industry Experience
Our Culture & Credo
Dedication to Quality at All Levels
Across our entire organization — whether it be product, process or business management — quality is our standard. We have been ISO 9001 certified since 1998 and FDA registered since 2004. In 2011 we added ISO 13485 certification for medical devices. In 2014 we achieved TL 9000 certification to showcase our excellence serving the telecommunications sector. Continuous improvement and a proven quality commitment earn our customer's trust by achieving the highest performance levels.
From the CEO to the line workers — whether it be commitments, meetings or metrics — quality is our standard.
Quality is built into everything we do. Well-defined and documented processes are the basis for increased efficiency, faster order fulfillment and higher quality. We collaborate with customers to understand their supply chain challenges and identify growth opportunities. Our focus on continuous supply chain process improvement helps us exceed overall customer performance and growth goals.
Quality is built into everything we do.
Customer satisfaction is a constant performance metric. We track, measure and report internal/external key performance indicators (KPIs) by department, customer and, often, by individual product. We have a company-wide commitment to continuous improvement. We share data with our customers and routinely ship millions of orders for our customers without a single error.
Customer satisfaction is a constant performance metric.
Our training budget is three times the U.S. average per employee, and we put our money where it matters — preventive quality and workplace safety measures. With tight processes, we develop the tools and then train our employees. From meticulous hand-off processes and continuous verification against specifications (such as extensive first article process) to stringent control of materials, our preventive measures ensure the highest quality and process efficiency.
With tight processes, we develop the tools and then train our employees.